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Frequently Asked Questions


  • How do I return an item?
  • What is the status of my order?
  • What do I do if I am having a problem with my order?
  • Why can't I cancel my order?
  • How do I cancel my order?
  • Can I shop in the store if I use WebTV?
  • Can I purchase items and have them shipped to a U.S. territory?
  • How can I contact Customer Support?



  • How do I return an item?

    Before returning an item, please read our Return Policy to make sure that your item(s) is returnable.

    Return Requests can be processed by logging into "Your Account".

    Please note that orders in the "Processing" or "Closed" status may allow a return request, if the item(s) has not passed the return timeframe.

    Results are displayed in the "Status" column and may take up to 5 business days to update.

    To request a return for an item, follow these steps:
    1. Log into "Your Account."
    2. From "Managing Your Account," click the "Continue" button for "Order Status."
    3. Click on the Order # to process a return request.
      Please Note: Returns may only be requested on orders in "Processing" or "Closed" Status.
    4. Click on "Return Shipped Items."
    5. Review the item(s) available for return request and choose "click here to return this item."
    6. Enter a "Reason" for the Return Request
    7. Enter a "Comment" if necessary.
    8. Click the "Return" button to receive the Return Authorization or additional information regarding your return request.
    Please Note: Click here for the Return Policy to make sure your return will be processed correctly and quickly.



    What is the status of my order?

    There are two ways to check the status of your order:
    1. Log into "Your Account" on the home page of your store. You will have access to information on orders and the ability to request cancellations and returns for applicable orders. Please click on the appropriate link for complete information on policies for cancellations and returns.
    2. Please feel free to fill out the customer service inquiry form to send us any questions to our Customer Assistance Center. We will make every effort to respond to your inquiry within 24 - 48 hours.


    What do I do if I am having a problem with my order?

    Please check your e-mail first. An order confirmation is typically sent within 60 minutes of any purchase. If you still have a question, please click on "Your Account" on the home page of your store. You will have access to information on orders and the ability to request cancellations and returns for applicable orders. Please click on the appropriate link for complete information on policies for cancellations and returns.

    Please feel free to fill out the customer service inquiry form to send us any questions to our Customer Assistance Center. We will make every effort to respond to your inquiry within 24 - 48 hours.



    Why can't I cancel my order?

    Your order has probably gone to the supplier for shipment. Once this has occurred, we cannot change or cancel an order.



    How do I cancel my order?

    Cancel Requests can be sent by clicking on "Your Account" or "Customer Service" in the store.

    Orders in the "Processing" Status may allow cancel request, if item(s) have not shipped.

    To request a cancellation of an item, follow these steps:
    1. Log into "Your Account."
    2. From "Managing Your Account," click the "Continue" button for "Order Status."
    3. Click on the Order # to process a cancellation request.
      Please Note: Requests may only be requested on orders in "Processing" Status.
    4. Click on "Cancel Unshipped Items."
    5. Review the item(s) available for cancel request and choose a "Reason" for the cancel request by highlighting the appropriate information from the drop down box.
    6. Enter a "Comment" if necessary.
    7. Click the "Continue" button and review the cancellation request information. Results of this request may be viewed by logging into "Your Account."
    Results are displayed in the "Status" column and may take up to 7 business days to update.

    Please Note: Cancellation of item(s) may change or void discounts currently appearing on your order.



    Can I shop in the store if I use WebTV?

    At this time, our system complexity is such that Web TV is not supported.

    We are in the process of testing compatibility and developing enhancements to ensure participation of our Web TV users.

    At this time, however, we suggest you try making your online purchases from another computer.



    Can I purchase items and have them shipped to a U.S. territory?

    No problem! Unlike some online companies, sales have no borders. Be aware that certain countries apply border taxes which we have no control over and cannot estimate for you.



    How can I contact Customer Support?

    To get the fastest response, please visit the Help Section.

    If your inquiry cannot be answered by the information displayed in these areas, please feel free to fill out the customer service inquiry form to send us any questions to our Customer Assistance Center. We will make every effort to respond to your inquiry within 24 - 48 hours.






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