We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.
Items may be returned within 30 days of the ship date for a refund. If you would like to replace the item you have returned, please place a new order. While most items are returnable, they are subject to the following guidelines:
Defective, Damaged or Misshipped Items
You will receive a refund for the item(s) and shipping and handling costs. For all other items, shipping and handling costs cannot be refunded. (Note: Return shipping cost refunds are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).
Proper Conditions for Return and Credit
Merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee. If you are returning a product listed below, please check to make sure your return meets the conditions described.
To request a Return Authorization Number (RA#) for an item, please log into “Your Account” on the store from which your purchase was made. Then choose the appropriate order number to process a return request for the item(s) within the return period stated above.
- Computers, notebook computers, handheld devices, TV’s, digital cameras and camcorders - Must be returned within 15 days of the ship date.
- CDs, DVDs, VHS tapes, phone cards, computer software and printer cartridges - Must be unopened.
- Books - Must be in their original condition.
- Perishables and personal care items (including earrings) - May not be returned, unless defective or misshipped.
Returns will not be accepted without a RA number. RA numbers will expire after 10 days, and the item will not be accepted if returned after that timeframe. Please include the RA number on the outside of the shipping package. (Please do not write directly on the manufacturer's box).
Returning an item(s) may change or void coupon discounts or refunds currently appearing on an order.
For your protection, please send your return prepaid via a shipping service that can be tracked, such as UPS. Please be sure to keep your receipt. We cannot guarantee refunds for returns sent via a non-trackable method.
Credits are processed upon confirmation of the return by our suppliers. Please allow up to two billing cycles for the return credit to appear on your credit card statement. If credit cannot be issued to your credit card, a store credit will be issued.